The operating model kills payment modernization, not the tech
A bank buys a modern payment platform and keeps the 2019 team structure, the same escalation matrix, the same three-person on-call rotation. The platform ships daily. The governance model says 90 days. Most modernization failures are operating-model failures, and the org chart defeats the architecture every time.
Lead essay
Start here when you want the current Doric argument instead of a chronological archive.
Read the note